Privacy Policy

Last Updated: 5th June 2026

Neure Innovations LLP ("Neure", "ProDesk", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, process, and protect personal information when you access or use our websites, applications, software platforms, services, and related products, including ProDesk (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

WHO WE ARE

ProDesk is a practice management platform operated by Neure Innovations LLP.

Registered Office:
Neure Innovations LLP
26/28, 1st Floor,
Samarth Sadan Building,
Dr. D.D. Sathe Marg,
Girgaum,
Mumbai – 400004
India

Email: founder@neure.co.in

INFORMATION WE COLLECT

A. Information You Provide

We may collect information including:

• Name
• Email address
• Phone number
• Professional credentials
• Practice information
• Billing details
• Payment information
• Account login information
• Support communications
• Uploaded documents
• Profile information

B. Client and Patient Information

Mental health professionals may upload or create records including:

• Client names
• Contact information
• Session notes
• Assessments
• Treatment-related documentation
• Appointment records
• Uploaded files
• Communication records

Such information is processed solely to provide the Services.

C. Automatically Collected Information

We may automatically collect:

• Device information
• Browser information
• Operating system information
• IP address
• Log files
• Usage activity
• Session data
• Diagnostic information
• Security event information

D. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Authenticate users
• Improve platform performance
• Analyze usage
• Maintain security
• Personalize user experience

HOW WE USE INFORMATION

We may use information to:

• Provide and maintain Services
• Create and manage accounts
• Deliver platform functionality
• Process payments
• Schedule appointments
• Provide customer support
• Improve user experience
• Monitor platform performance
• Prevent fraud and abuse
• Comply with legal obligations
• Communicate with users
• Conduct analytics and reporting
• Develop new products and features

ARTIFICIAL INTELLIGENCE FEATURES

ProDesk may offer AI-powered features including documentation assistance, note generation, summaries, workflow recommendations, and related functionalities.

Information submitted to AI-powered features may be processed using AI technologies operated by Neure or approved third-party providers.

Users remain solely responsible for reviewing, verifying, editing, and approving all AI-generated outputs before use.

AI-generated content should not be treated as clinical, legal, financial, or professional advice.

LEGAL BASIS FOR PROCESSING

Where applicable, we process personal information based on:

• User consent
• Contractual necessity
• Legitimate business interests
• Compliance with legal obligations
• Protection of vital interests

DATA SHARING

We do not sell personal information.

We may share information with:

• Cloud hosting providers
• Payment processors
• Communication providers
• Analytics providers
• Authentication providers
• Professional advisors
• Regulatory authorities
• Law enforcement agencies where legally required

All service providers are required to maintain appropriate confidentiality and security measures.

DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Security measures may include:

• Encryption in transit
• Secure authentication
• Access controls
• Monitoring systems
• Security reviews
• Backup systems

Despite our efforts, no system can guarantee absolute security.

DATA RETENTION

We retain information only as long as necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain security and business records

Retention periods may vary depending on the type of information and applicable legal requirements.

ACCOUNT DELETION AND DATA REMOVAL

Users may request account deletion by contacting us.

Following a verified request:

• Account access may be disabled
• Certain information may be deleted
• Certain records may be retained where required by law, regulation, security obligations, dispute resolution requirements, or legitimate business purposes

Backup copies may persist for a limited period before deletion.

PROFESSIONAL DATA RESPONSIBILITIES

Mental health professionals are responsible for:

• Obtaining required client consents
• Maintaining lawful processing rights
• Complying with professional obligations
• Complying with applicable healthcare regulations
• Managing client confidentiality obligations

Neure acts as a technology provider and does not assume responsibility for the professional obligations of practitioners.

INTERNATIONAL DATA TRANSFERS

Information may be processed, stored, or transferred to countries where our service providers, infrastructure providers, or partners operate.

By using the Services, users consent to such transfers where permitted by applicable law.

CHILDREN'S PRIVACY

The Services are not intended for individuals under 18 years of age acting independently.

Mental health professionals may process information relating to minors where legally authorized and where appropriate parental or guardian consent has been obtained.

YOUR RIGHTS

Subject to applicable law, users may have rights to:

• Access information
• Correct inaccurate information
• Delete information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

Requests may be submitted to founder@neure.co.in.

THIRD-PARTY SERVICES

The Services may contain links or integrations with third-party services.

We are not responsible for the privacy practices of third parties.

Users should review the privacy policies of those third parties independently.

BUSINESS TRANSFERS

If Neure is involved in a merger, acquisition, financing transaction, reorganization, sale of assets, or similar business event, information may be transferred as part of that transaction.